" Hi Greg Thanks once again for the kind donation, it will help to save a life... As I was explaining we have two wings to the work we do in Africa... the one wing is called 'The Foreign Missions of Africa' which covers general aid relief work in kenya, Tanzanire & Uganda. while the other is more specific it is called 'Kenyan Orphan Sponsorship Trust' (KOST for short) this sector is much more advance in it delivery, you will see below the founder of this great work and some basic info... she is 82 years old and will be going to kenyan in April with me on my next trip.
Please check out the website ...
"
"A special thank you to Greg at UK mortgage Gallery for helping us in our time of need. At a time in the credit crunch UK MORTGAGE GALLERY LTD has saved on our monthly outgoings considerably... well done guys and gals look forward to our re-mortgage in two years time ..we now have peace of mind!! "
"Dear Greg,
After having a change in my personal circumstances, it was necessary for me to set up a new life cover. I had no idea of the best way to approach this and therefore sought your help.
You came to my house on a day and at atime that was most suitable for me and your attituide and personality immediately put me at ease.
Having limited knowledge of what the best cover would be for me and my family, you took me thriugh several different possible policies, pointing out the pros and cons to each and made sure i was avoiding paying for unnecessary cover.
I can honestly say i was amaxed and very pleased with the low cost of the policy and the straight forward, hassle free service you provided me with in getting the right cover.
I have no hesitation in recommending your services to my friends, family and clients and have done so on several occasions. I will definitely be using your services again for mybuildings and contents insurance, and any others that may arise in the future.
Thank you for your help
Yours Truly Marvin Dukes Walsall Injury Clinic
"
Mr and Mrs Crozier
"Dear Greg and Staff,
Just thought we would drop you a note to say thanks for saving us £ 50 pounds a month on our life cover. We have the peace of mind that not only is our mortgage covered but we have extra life cover for our two young children.
Thanks for the time taken to make sure we update our last policies which were out of date and taken out many years ago. "
"Dear Greg,
Thank you again for your donation towards KOST's work and I am pleased to send you details of a needy child in our care for whom you now provide sponsorship.
Brian has been with us since May last year. Since that time Brian has regained some peace of mind and is enjoying life at the Childrens Centre where he feels secure and cared for. The Kenyan staff members do all they can to spend time with the children as individuals so that problems can be confronted and a way forward found. Brian has come a long way already and im sure he will be happy to know he now has a sponsor in the UK who is taking an interest in him.
Thank you very much for your commitment to support KOST's work on a regular basis through child sponsorship. This allows us to plan ahead as well as giving this little boy a new feeling of confidence. People in Kenya are finding life so difficult just now and the Childrens Centre is a place of security and hope for some of Kenyas most vulnerable children. Thank you, your help in providing basic essentials is really appreciated.
Yours sincerely
Gill Waterhouse "
Laura Hancox
"
Dear Greg & Joanna
I would just like to say what a fantastic service I have received from Eurodebt Financial Services.
They have taken all of the pressures and worries away and I feel as though I can now breathe easily, safe in the knowledge that my affairs will be dealt with prompyly and efficiently.
Thankyou for recommending this service to me I really appreciate it!
Laura
Wednesday 28th September 2011 "
Maxine Antonio
"Hello Greg thank you for my meeting with Tandi at Eurodebt. I was very nervous and stressed with my escalating debt which as i told you is effecting my health.
Thanks to Tandi im in a much better place so please send a special thankyou to her oh and thank her for the chocolates.
cheers Maxine "
"Dear Greg,
I am writing to say thank you for your assistance regarding my life insurance cover.
I approached you intially with no ideas on exactly what cover i needed or what was available, you provided me with a wealth of knowledge on what was relevant to me but i terms that i could understand, immediately making me feel in safe hands.
You took all of the necessary details and provided me with relevant quotes giving several options for me to choose from. This was all done very quickle, with very little fuss or effort on my part.
I also understand that i am not the easiest person to accomodate when it comes to anything medical given my history, buit you dealt with this extremely professionally and never once made me feel uneasy. My only gripe is that you made me reveal my age but i have a feeling there was no way round this and you still acted like a true gentleman!
I thank you again and assure you that i will recommend your services at every possible opportunity.
Kind Regards
Claire Tarling. "
"January results for customer service :
UK Mortgage Gallery ask all January clients how they would rate the advice given to them from our qualified staff.
98% said the advice was excellent 1% said the advice was good 1% said the advice was satisfactory.
Quality service team.
"
Mr R Day
"Hi Greg its been over 3 years since we last reviewed the mortgage and once again you have done as you have said and remortgaged my property with minimul effort.
You have done everything from the comfort of my living room again including arranging the transfer of equity and also arranged more comprehensive insurance than my bank with the Prudential.
I look forward to receiving some vouchers if i refer my work colleagues for your services. well done and look forward to you reviewing my mortgage in five years time....please keep me on the mailing list...regards
Mr Day"
Treating Customers Fairly ( TCF)
"
We at UK Mortrgage Gallery Ltd are firm believers in treating customers fairly and that your experience with us should be life enhancing. With this in mind we conduct customer satisfaction surveys on a quarterly basis to monitor our standards.
From our last results in January 2011 where we had 98% of customers say our service was excellent we opted to change the way we conducted the survey by changing the questions to probe more into the response.
In May we recorded the following : Again 98% said the service was excellent but were they satisfied?
EXTREMELY SATISFIED CUSTOMERS 64% SATISFIED CUSTOMERS 28% NEITHER SATISFIED OR DIS-SATIFIED 8% DIS - SATISFIED CUSTOMERS 0% TOTAL 100%
Quality Service Team
"
Marvin Dukes - Walsall Injury Clinic
"Greg has saved me money on building and contents insurance, as well as life insurance. Greg is very professional, makes things easy to understand and is absolutely straight with you. Better still, it did not cost a penny to get him to visit us and review our policies. Top man, thanks Greg."
Sue
"
Hi All,
As you know that I will be on leave from the 23 Dec till the 3rd Jan.
Just wanted to say thank you for allowing me the opportunity to work with your agency this year. Someone once told me if you love what you do, the money will follow.
And dealing with awesome people in your agency makes me love what I doJ
When I went on your website it was heartwarming to read the comments of client’s. The difference that your agency makes to their lives.
I deal with over a 100 brokers and I promise you, they don’t even come close to your agency…….. I can feel the spirit all the way in South Africa!
Hope your company has a fantastic 2012 and years to follow!
P.S. I didn’t forget about the diaries, there was a delay in printing.
